1. Information we collect
Orchid Nails & Spa may collect your name, telephone number, email address, appointment preferences, and other information you provide when you book or communicate with us. Online bookings are managed through Dash Booking.
2. How we use your information
We use this information to manage appointments, verify your identity, respond to questions, and send service-related notifications such as confirmations and reminders.
If you have opted in to promotional messages, you may stop SMS messages by replying STOP or contact us at (604) 873-9388. Email messages include an unsubscribe option where applicable.
3. Data protection and retention
We use reasonable safeguards to protect personal information from unauthorized access, use, or disclosure. Information is retained only as long as reasonably necessary for the purposes described in this policy or as required by law.
4. Service providers
We may provide information to service providers that support booking, messaging, payment processing, and website analytics. They may use the information only to provide those services.
Mobile opt-in information and consent are not shared with third parties or affiliates for their own marketing purposes.
5. Payments
Deposits and online payments may be processed through Dash Booking using Stripe. Orchid Nails & Spa and Dash Booking do not store complete card numbers. Please review Stripe’s Privacy Policy for more information about payment processing.
6. Analytics and advertising
Where configured for our business, this website may use Google Analytics and Google Ads conversion measurement to understand website use and the effectiveness of appointment links.
7. Changes to this policy
We may update this policy from time to time. The current version and its update date will remain available on this page.
8. Contact us
Orchid Nails & Spa
1298 Kingsway, Vancouver, BC V5V 3E1
(604) 873-9388